Returns Policy

BUYER’S RIGHT OF CANCELLATION - ORDERS FROM THE COMPANY’S WEBSITE.

The Consumer Protection (Distance Selling) Regulations 2000 apply to internet orders.

The Buyer has the right to cancel an order placed via the Company’s website at any time within the period beginning on the day of placing the order and ending on the expiry of the fourteenth working day after (but not including) the day of delivery of the Goods. Cancellation must be in writing by recorded delivery post to baroo ltd, Anchor Works, Holme Lane, Bradford, BD4 6NA or by email to baroo.customerservices@torque.eu and in either case the Buyer must specify the order number and include proof of purchase (original email confirmations with order number and details.)

Once the Buyer has cancelled the purchase of the Goods he/she has a legal “duty of care” to take good care of the Goods. The Buyer must return the Goods to the Company at the Buyer’s expense. When the Buyer returns the Goods both a copy of the original proof of purchase and accompanying despatch note must be included. The Goods must be returned with their original product packaging. A proof of postage may be required in order to refund the price of Goods. You will have to specifically request and obtain a proof of posting at the time of returning Goods, as these are not always automatically provided. You must retain the proof of posting so that it is available should we request it.

The cost of Goods can only be refunded to the original payer, whose debit/credit card or other account was used to place the order.
Subject as below regarding free delivery, the Buyer will be refunded the full price paid for the Goods.

Note: Free Delivery
If the Goods returned cause the aggregate order value to drop below the threshold total which resulted in free delivery of the Goods, then the cost of the original delivery shall be deducted from the Buyer’s refund.

GOODS DISCREPANCIES

If the Buyer receives Goods that are faulty/damaged, or not as ordered, the Company, will at its’ discretion, refund, replace or repair the item/s, as long as Goods are returned, if required (the cost of which will be refunded if the Goods are faulty/damaged/incorrect) and the Buyer complies with the returns process as contained in these Terms and Conditions.

RETURNS PROCESS

If the Buyer is aware of a discrepancy with the Goods they must either call 0845 600 8595 or email baroo.customerservices@torque.eu as soon as practical, outlining the issue. The Buyer will need their original order number and order details when doing this and the Company will then determine the means of dealing with the discrepancy.

If the Company requires the return of the Goods, the Goods must be repackaged (this includes original product packaging) with receipt of purchase (this will be the original email confirmation you received with your order number and details on) and original despatch note. The despatch note returns section must be filled out correctly and in full, with details given where necessary of the issue, in order for the item to be processed correctly. A proof of postage may be required in order to refund the price of Goods. You will have to specifically request and obtain a proof of posting at the time of returning Goods, as these are not always automatically provided. You must retain the proof of posting so that it is available should we request it.

When a refund is provided the cost of Goods can only be refunded to the original payer whose debit/credit card or PayPal account was debited.

Returns Address:
WEB RETURNS
baroo ltd
Martland Park
Challenge Way
Wigan
WN5 0LD

Note: Returns Cost
If the Goods returned are found not to be faulty/damaged or incorrect then the cost of delivery will not be refunded. Furthermore, the Buyer will be responsible for the cost of redelivering the Goods.

Statutory Rights: Nothing in these terms and conditions affects the Buyer’s statutory rights in relation to the Goods or the Buyer’s relationship with the Company.

This Return's Policy can be printed and the Buyer should print it at the time of purchase of the Goods.